SHIPPING, RETURN & REFUND POLICY

SHIPPING POLICY

FREE delivery on orders above AED 120.

AED 20 for delivery on orders below AED 120.

Express service: (within 2 hour) DUBAI 9.55 AED only – If the expense is more than AED 120.00

Express shipping: (within 2 hour) DUBAI 20 + 9.55 AED only – If the cost is less than AED 120.00

Shipping to International and GCC countries – Will be dealt with on a case-to-case basis

Baroni Coffee FZ LLC  provides a fast and efficient delivery service.
Dubai: Same / next day
Other Emirates: Next working days
Remote areas: 2 – 3 working days (Minimum order of AED 249.00 is required for orders on remote areas)

Deliveries are made daily from Monday to Saturday from 8am to 8pm

Sunday and public holidays no deliveries are made for the moment

• Shipping is handled and process entirely by our third party partners of various courier service providers
• We can deliver safely, fast and with highest hygiene standards throughout the United Arab Emirates, and all neighboring countries
• The time duration for the shipment to reach the customer
• International and GCC countries – 7-10 days
• Dubai: Same / next day
• Other Emirates: Next working days (24 to 48 hours)
• Remote areas: 2 – 3 working days (Minimum order of AED 250.00 is required for orders on remote areas)

CANCELLATION POLICY

You can always cancel your order up until it has been dispatched. Call: +971 54 33 100 99 .

However, due to fast delivery, it is likely your order has already been dispatched. If so, check our return policy instead.

RETURN POLICY

Within 14 days of receiving your order, you are absolutely welcome to return your products insofar they are in their original unopened and unused condition.

When we cannot accept returns:
If the returned items do not match our quality standards or our return policy, then we reserve the rights to reject the returns as mentioned below:

When ordered item is found altered/ tampered or used

When the item seal is opened.

All refunds will be made back to the payment solution initially used by the customer. We process the return immediately, just keep in mind that this may take between 7-15 business days for the refund amount to be credited back to the payment solution.

Return policy for machines:

Our staff will test the items and replace only the item which is found not working as per manual policy for valid warranty. If the whole product is found defective & within the valid warranty, we will replace the whole product. If the replacement item/product is not in stock, we will offer you similar looking item/product of the same price.

Damaged or leaking items/products should be reported to middle.east@ultramarcaffe.com  within 48 hours after delivery/purchase.

We will NOT replace or refund any item/product which is found used or tampered or does not meet our quality standards.

’Refunds will be done only through the Original Mode of Payment”

 

CONTACTS

P.O Box 487192
middle.east@ultrmarcaffe.com